Privacy Policy

Welcome to Almond Surfboards Shop! This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website surfboardsalestore.com or make a purchase from us. Please read this policy carefully. If you do not agree with the terms, please do not access the site.

1. Information We Collect

Information You Provide Directly

When you shop with us, we collect information that helps us deliver your gear and improve your experience:

• Contact Details: Name, email address, shipping address, and phone number
• Payment Information: Credit card details (processed securely by our payment partners), PayPal email, and billing address
• Account Information: If you create an account, we store your login credentials and preferences
• Communications: Messages you send to our crew at [email protected]
• Order Details: Products purchased, sizing preferences, and gift messages

Information Collected Automatically

Like checking the surf report before heading out, we gather some information to improve your experience:

• Device & Browser Data: IP address, browser type, operating system
• Usage Information: Pages visited, time spent on site, products viewed
• Location Data: General location (country/region) to show appropriate shipping options
• Referral Sources: How you found our shop (search engines, social media, etc.)

2. How We Use Your Information

We use your information to deliver the seamless experience you expect from a surf shop built by surfers:

• Process Your Orders: To fulfill purchases, process payments, and arrange shipping
• Customer Support: To respond to your questions and provide assistance
• Improve Our Shop: To analyze how surfers use our site and enhance your experience
• Communicate With You: To send order confirmations, shipping updates, and (with your consent) occasional updates on new boards, collaborations, and swells worth watching
• Security & Fraud Prevention: To protect our shop and community from unauthorized activity
• Legal Compliance: To meet our legal obligations and enforce our policies

3. Sharing Your Information

We treat your information like we treat our shaping bay—with care and respect. We only share it when necessary:

Service Providers

We partner with trusted professionals who help us run our shop:

• Payment Processors: PayPal and credit card gateways to securely handle transactions
• Shipping Partners: Delivery services to get your gear to you
• Analytics Providers: Tools that help us understand how surfers use our site (in anonymized form)

Legal Requirements

We may disclose information if required by law, such as to comply with a subpoena or similar legal process.

Business Transfers

If Almond Surfboards Shop is involved in a merger, acquisition, or sale, your information may be transferred as part of that transaction.

We never sell your personal information to third parties for marketing purposes.

4. Data Storage & Security

Where We Store Your Data

As a global shop shipping from Pooler, US to surfers worldwide, your information may be processed and stored in the United States or other countries where our service providers operate.

How We Protect Your Data

We implement security measures with the same attention to detail we apply to glassing our boards:

• Encryption: Industry-standard SSL encryption for data transmission
• Secure Payment Processing: We never store full credit card details on our servers
• Access Controls: Limited access to personal information within our crew
• Regular Security Reviews: Ongoing assessment of our security practices

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We encourage you to use strong passwords and protect your login credentials.

5. Your Rights & Choices

You have control over your information, just like you have control on a wave:

Access & Correction

You can access and update your account information by logging into your Almond Surfboards account.

Marketing Communications

You can opt out of marketing emails by clicking the “unsubscribe” link in any email or contacting us directly. You’ll still receive essential transactional emails about your orders.

Account Deletion

You can request deletion of your account by contacting us. We’ll honor your request subject to any legal obligations to retain certain information.

Do Not Track

Our site does not respond to Do Not Track signals. However, you can control tracking through your browser settings and our cookie controls.

6. Cookies & Tracking Technologies

What Are Cookies?

Cookies are small data files placed on your device that help our shop function properly and improve your experience.

How We Use Cookies

• Essential Cookies: Required for basic functions like adding items to your cart and checking out
• Performance Cookies: Help us understand how surfers navigate our shop so we can improve it
• Functional Cookies: Remember your preferences (like currency or region)
• Advertising Cookies: Used to show you relevant products (you have full control over these)

Managing Cookies

You can control cookies through your browser settings. However, disabling essential cookies may affect your ability to use certain features of our shop.

7. International Data Transfers

As we serve surfers worldwide (except Asia and select remote regions), your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for these transfers.

8. Children’s Privacy

Our shop is not intended for individuals under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us.

9. Changes to This Policy

Surf conditions change, and so does technology. We may update this policy occasionally. We’ll notify you of significant changes by posting the new policy on our site with an updated effective date. Continued use of our shop after changes constitutes acceptance of the updated policy.

10. Contact Our Crew